Shipping Policy

Last updated: 18 October 2026

ZAQ URBAN is operated by Magnus International. Please review our shipping information before placing your order.

Free Shipping

We offer free standard shipping on all orders to serviceable delivery locations. No additional shipping fee is charged at checkout.

Free shipping applies to the original delivery. Return and exchange shipping responsibilities are explained below and in our Return, Exchange & Refund Policy.

Order Processing & Dispatch

Orders are dispatched after the initial 24-hour period from order placement, subject to confirmation of the required advance payment.

This period allows you to request a size or design change before dispatch. If an unexpected delay affects your order, we will contact you using the details provided at checkout.

Size or Design Changes

To request a size or design change, contact us on WhatsApp at +91 70093 55155 within 24 hours of placing your order. Include your order number and the requested change.

There is no additional fee for making the change, subject to availability. If you select a higher-priced product, the price difference will apply.

Requests received after 24 hours may not be possible to accommodate.

Partially Prepaid Orders

All orders require a partial advance payment. The advance amount, remaining balance, and payment arrangement are displayed at checkout.

Please retain your order confirmation and payment receipt for reference.

Delivery & Tracking

Delivery time varies depending on your location and courier serviceability. Dispatch does not mean same-day delivery.

Where tracking is available, we will share tracking details after dispatch. The courier’s tracking page may provide an estimated delivery date.

Courier operations, holidays, weather, or other disruptions may affect delivery. Contact us with your order number if you need assistance with a delayed parcel.

Delivery Address

Please provide a complete shipping address, correct PIN code, and accessible phone number.

If you notice an error, contact us immediately. Address changes may not be possible after dispatch.

If incorrect information supplied by you causes a failed delivery, any proposed redelivery charges will be communicated before another delivery is arranged.

Failed or Missed Delivery

If you miss a delivery attempt, please follow the courier’s instructions or contact us promptly.

If a parcel is returned to us because delivery could not be completed, we will contact you to discuss the next steps and any applicable redelivery charges.

Cancellation and refund requests are handled under our Return, Exchange & Refund Policy and applicable law.

Damaged, Incorrect, or Missing Deliveries

Please inspect your parcel upon receipt. We recommend recording a clear, continuous unboxing video showing the sealed package, shipping label, and contents.

For damaged or incorrect products, contact us within 24 hours of receiving your order, providing your order number and supporting photographs or video. A genuine claim will not be rejected solely because an unboxing video is unavailable.

For confirmed defective, damaged, or incorrectly supplied products, ZAQ URBAN covers return shipping and replacement delivery costs where applicable.

If tracking shows “delivered” but you have not received your parcel, contact us promptly so we can investigate with the courier.

These reporting guidelines do not limit your statutory rights, including claims involving defects that could not reasonably be identified within 24 hours.

Shipping Costs for Size Exchanges

If you selected the wrong size and received the size ordered, you are responsible for both the return shipping cost and the shipping cost of sending the replacement, even though the original delivery was free.

If we supplied the wrong size, we cover these costs.

Please review our Return, Exchange & Refund Policy for complete details.

Contact Us

Brand: ZAQ URBAN
Legal Business Name: Magnus International
WhatsApp: +91 70093 55155
Email: mail.zaqurban@gmail.com