Privacy Policy
Last updated: 18 October 2026
ZAQ URBAN (“we”, “us”, or “our”) is a clothing brand operated by Magnus International. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.
Information We Collect
Depending on how you interact with our store, we may collect:
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Contact details: Your name, email address, phone number, and billing and shipping addresses.
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Order information: Products purchased, payment status, order history, and return or exchange requests.
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Customer support information: Messages, feedback, photographs, or other details you share when contacting us.
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Device and browsing information: IP address, browser type, device information, and website activity collected through cookies and similar technologies.
Payment information is processed by the payment provider selected at checkout under its own privacy policy.
How We Use Your Information
We use your information to:
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Process and fulfil orders, payments, deliveries, returns, and refunds.
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Send order confirmations, shipping updates, and service messages.
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Respond to questions and provide customer support.
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Maintain and improve our website and shopping experience.
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Detect fraud, protect our business, and meet legal obligations.
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Send promotional communications with your consent or where otherwise permitted by applicable law.
You can unsubscribe from promotional messages using the instructions provided in those messages or by contacting us. We may still send necessary communications about your orders.
Sharing Your Information
We share personal information as necessary with service providers that help us operate our business, including Shopify, payment processors, delivery partners, and customer support providers.
Where enabled, analytics and advertising services may receive information about your website activity, subject to applicable consent requirements and your privacy choices.
We may also disclose information when required by law, to protect our rights, or in connection with a business transfer, subject to applicable safeguards.
Shopify
Our online store is hosted on Shopify, which processes personal information to help us provide our shopping services. Depending on the services used and settings enabled, Shopify may also process information for purposes described in its own privacy policy.
For more information, visit Shopify’s Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to support website functions, such as remembering your shopping cart and preferences. Where enabled, these technologies may also support analytics and advertising.
You can manage cookies through your browser settings and, where available, our cookie preferences tool. Disabling certain cookies may affect website functionality. Where required, we request consent before using non-essential cookies.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain required records, resolve disputes, and meet legal obligations.
Retention periods vary depending on the information and the purpose for which it is used.
Data Security
We use reasonable safeguards to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
International Processing
Shopify and other service providers may store or process your information outside your country. Where applicable, such processing is subject to safeguards required by law.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information.
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Withdraw consent where processing relies on consent.
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Object to or restrict certain processing.
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Raise a complaint with the relevant data protection authority.
To make a request, contact us using the details below. We may need to verify your identity before responding. Certain information may need to be retained to meet legal obligations or for legitimate business purposes.
Children’s Privacy
Our store is intended for a general audience and is not directed at children. If you believe a child has provided personal information without appropriate permission, please contact us so we can review the matter and take appropriate action.
Third-Party Websites
Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. Any updates will be published on this page with a revised date. We will provide additional notice where required.
Contact Us
For privacy questions, requests, or complaints, please contact:
Brand: ZAQ URBAN
Legal Business Name: Magnus International
Email: mail.zaqurban@gmail.com
Phone: +91 70093 55155